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Customer Knowledge Base

Public Knowledge base articles for customers to assist with managing their internet, email and IT cloud based services.

⇅ Add a Microsoft 365 Shared Mailbox as a Separate Account in Outlook Classic 2021 / 2024
Updated: Friday, 2 October 2026
⇅ Connecting the NetBird VPN Client on Microsoft Windows
Updated: Tuesday, 29 September 2026
⇅ Webvault Secure Access VPN - Enrolling and Connecting a User Device
Updated: Tuesday, 29 September 2026
⇅ Webvault Secure Access VPN - Inviting a User to Enroll their Device
Updated: Tuesday, 29 September 2026
⇅ International Call Rates
Updated: Friday, 12 June 2026
⇅ Microsoft Licensing Requirements for Teams Direct Routing
Updated: Tuesday, 26 May 2026
⇅ Fixing RDP File Publisher Prompts on Non-Domain Connected Devices
Updated: Monday, 20 April 2026
⇅ How to Forward an Email as an Attachment (Preserving Email Headers)
Thursday, 9 April 2026
⇅ Upgrading to Veeam Agent for Microsoft Windows v13
Updated: Wednesday, 25 February 2026
⇅ Powering Multiple WAPs from Grandstream GWN7002 and GWN7003 Routers
Monday, 8 December 2025
⇅ Manually Configuring a Grandstream Access Point as a Slave Device for GWN Manager
Tuesday, 2 December 2025
⇅ Veeam Agent Backup for Windows Licensing Guide
Updated: Thursday, 13 November 2025
⇅ Microsoft Teams Phones Direct Routing Setup Guide
Updated: Tuesday, 26 May 2026
⇅ Configuring NTP on 3CX Debian Appliances for Accurate Time
Updated: Tuesday, 25 November 2025
⇅ Installing Cisco Secure Client 5.x (Anyconnect) on Microsoft Windows
Updated: Wednesday, 22 October 2025
⇅ Webvault Direct Routing for 3CX Configuring a No-NAT Routed Subnet
Updated: Tuesday, 14 October 2025
⇅ Advisory: NBN Pricing Changes – Effective from 1st August 2025
Updated: Monday, 10 November 2025
⇅ Advisory: NBN Pricing & Plan Changes – Selective Upgrades Effective 1st August 2025
Updated: Tuesday, 11 November 2025
⇅ Understanding Microsoft Exchange Online versus Traditional Email Protocols
Updated: Tuesday, 23 September 2025
⇅ Understanding 3CX Yealink Router Phones & SBC Functionality
Updated: Tuesday, 14 October 2025
⇅ Wi‑Fi Support for Polycom VVX Series USB Capable Phones
Updated: Wednesday, 23 July 2025
⇅ How to Optimise Remote Desktop Experience Settings to Network Conditions
Updated: Wednesday, 23 July 2025
⇅ Advisory for Cisco IOS XE HTTP/HTTPS Vulnerability (CVE-2023-20198 / BADCANDY)
Wednesday, 9 July 2025
⇅ Managing 3CX Call Queue Logins & Logouts
Updated: Tuesday, 23 September 2025
⇅ Duo Security MSP to MSP Subaccount Client Migration
Updated: Friday, 11 July 2025
⇅ How to Access Webvault Network Status Information
Updated: Saturday, 21 June 2025
⇅ How to Disable Suspicious File Alert Emails in ConfigServer (CSF) via WHM on cPanel Servers
Updated: Thursday, 19 June 2025
⇅ Resetting a Polycom VVX Phone & Switching from Skype to Generic SIP
Tuesday, 20 May 2025
⇅ Understanding How Strict SPF and DMARC Settings Affect Email Delivery
Monday, 19 May 2025
⇅ How to Disable Windows Updates on Windows Server
Sunday, 20 April 2025
⇅ Securing Application Access via Group Policy on a Windows Domain Environment
Saturday, 5 April 2025
⇅ Accessing the Webvault VMware vSphere Environments to Manage Virtual Machines
Updated: Wednesday, 6 August 2025
⇅ How to Set Up Two-Factor Authentication (2FA) in IceWarp Webmail
Updated: Thursday, 20 March 2025
⇅ Configuring DoH (DNS over HTTPS) in Windows 11 for Webvault Customers
Updated: Wednesday, 26 February 2025
⇅ Resolving Veeam Agent Backup Errors: "Creating VSS Snapshot Error"
Updated: Tuesday, 25 February 2025
⇅ Auto Reply and Out of Office Email Delivery Failures Due to Strict DMARC Policies
Updated: Friday, 21 February 2025
⇅ Troubleshooting Cisco AnyConnect VPN Client Connectivity Issues
Wednesday, 19 February 2025
⇅ Using Duo 2FA Mobile Passcodes to Authenticate with Remote Desktop and Applications
Updated: Wednesday, 19 February 2025
⇅ Adding the Queues App to Microsoft Teams for Call Management
Updated: Wednesday, 12 February 2025
⇅ Microsoft Teams Direct Routing - Prerequisites for Service Activation
Updated: Thursday, 6 February 2025
⇅ Troubleshooting Teams Direct Routing: Resolving Missed Phone Calls
Updated: Wednesday, 5 February 2025
⇅ Understanding Alias Domains for Email and Website Hosting
Updated: Wednesday, 5 February 2025
⇅ Setting Up a Resource Account in Microsoft Teams for Direct Routing
Wednesday, 5 February 2025
⇅ Setting Up a Microsoft 365 Group for Shared Voicemail in Microsoft Teams
Updated: Wednesday, 5 February 2025 voicemail
⇅ SecureDrop: How to Communicate Sensitive Password Information
Updated: Tuesday, 4 February 2025
⇅ How to Cancel Your WebVault Service
Updated: Tuesday, 4 February 2025
⇅ DNS Records to Point Your Website to WebVault Hosting
Updated: Tuesday, 4 February 2025
⇅ Using Call Parking on the Cloud Phone System with Polycom Handsets
Updated: Tuesday, 4 February 2025
⇅ Accessing Voicemail on the Managed Cloud Phone System
Updated: Tuesday, 4 February 2025 voicemail
⇅ How to Create a Professional Voicemail & Auto Attendant Greeting
Updated: Tuesday, 4 February 2025
⇅ How to Conduct a Webvault Internet Speed Test
Updated: Tuesday, 4 February 2025
⇅ Configuring Email Notifications in Veeam Windows Backup Agent
Updated: Tuesday, 4 February 2025
⇅ Expanding a Partition on Windows Server After Increasing Storage Volume
Tuesday, 4 February 2025
⇅ How to Set Up a IMAP Email Account in Windows Mail
Updated: Tuesday, 4 February 2025
⇅ How to Export Outlook Data to a .PST File in Microsoft Outlook (2021, 2019, and 2016)
Tuesday, 4 February 2025
⇅ Guide to Using Webvault Mailing List Services
Updated: Tuesday, 4 February 2025
⇅ Troubleshooting Missed Offsite Backup Schedules for Ahsay OBM on Windows
Updated: Tuesday, 4 February 2025
⇅ Using NTP Services on the Webvault Network
Updated: Tuesday, 4 February 2025
⇅ How to Use cPanel File Manager to Upload Your WebVault Website Files
Monday, 3 February 2025
⇅ Uploading Website Hosting Files Using FileZilla FTP
Updated: Monday, 3 February 2025
⇅ Setting Up WebVault POP3 Email on iPhone
Monday, 3 February 2025
⇅ Setting Up WebVault IMAP Email on iPhone
Monday, 3 February 2025
⇅ SPF and DMARC Records for Email Hosting
Updated: Monday, 3 February 2025
⇅ Delegating Your Domain Name for DNS Hosting
Updated: Monday, 3 February 2025
⇅ DNS Settings for Internet Routers and Network Devices
Updated: Wednesday, 26 February 2025
⇅ Configuring Network Printers and Scanners to Send Email
Updated: Monday, 3 February 2025
⇅ How To Disable SmartAttach in Webmail
Updated: Wednesday, 17 July 2024
⇅ Recording a Voicemail in Microsoft Teams
Tuesday, 5 March 2024 voicemail
⇅ Microsoft Exchange Email Setup in Gmail on Android Phone
Updated: Friday, 22 December 2023
⇅ Setup Out Of Office For Shared Mailbox
Updated: Thursday, 21 December 2023
⇅ Cisco Anyconnect VPN Client Setup on MacOS
Updated: Tuesday, 13 August 2024
⇅ How to Test a New Website Using the Windows Hosts File
Updated: Tuesday, 4 February 2025
⇅ Automatically Forward Emails In Office 365
Updated: Tuesday, 26 September 2023
⇅ How to Disable Google Chrome Back Ground Process
Updated: Tuesday, 5 September 2023
⇅ Cellular SIM Install Guide for a Cisco Integrated Services Router
Updated: Tuesday, 18 July 2023
⇅ Co-location Services Price Increase From 1st July 2023
Updated: Thursday, 13 July 2023
⇅ Setup Microsoft Authenticator for Office 365
Updated: Tuesday, 3 October 2023
⇅ Add Office 365 Email Setup With Outlook For Windows
Updated: Monday, 13 March 2023
⇅ Office 365 Email Setup With Outlook For Mac
Updated: Monday, 13 March 2023
⇅ Apply OBM v7.17.2.130 for Windows Hotfix to OBM v7.17.2.2
Updated: Tuesday, 13 August 2024
⇅ Deleted Saved RDP Credentials
Updated: Wednesday, 1 February 2023
⇅ Preserve Outlook Cache File before Removing Outlook Account
Updated: Wednesday, 14 December 2022
⇅ NBN VLAN Tag Termination Changes for Customer Routers
Updated: Monday, 12 December 2022
⇅ Veeam Agent Backup for Windows Guide
Updated: Tuesday, 11 November 2025
⇅ How to Run Free Space Clean Up to Manually Clear Retention Data
Updated: Monday, 17 October 2022
⇅ How to Run a Data Integrity Check in Offsite Backup OBM Client
Updated: Monday, 17 October 2022
⇅ Outlook 2016 onwards Automatic Replies
Updated: Friday, 16 September 2022
⇅ Setup POP3 or IMAP on Android Mobile Device using Gmail
Friday, 8 April 2022
⇅ Set up POP3 or IMAP Email Account on Your Android Mobile Using the Email App
Updated: Tuesday, 19 April 2022
⇅ Setup POP3 or IMAP Email on Android Mobile from Account Settings
Updated: Tuesday, 19 April 2022
⇅ Change default PDF App
Updated: Tuesday, 8 March 2022
⇅ Security Policies for Sending Email From your Website
Updated: Monday, 17 April 2023
⇅ Quick Guide to Email Settings
Updated: Tuesday, 4 February 2025
⇅ Microsoft Exchange Email Setup on Apple iPhone
Updated: Tuesday, 13 July 2021
⇅ Cisco Anyconnect 4.x VPN Client Setup on Microsoft Windows
Updated: Wednesday, 22 October 2025
⇅ Cisco AnyConnect VPN Client Setup on iPhone
Updated: Tuesday, 13 July 2021
⇅ How to Setup a New Exchange Profile in Microsoft Outlook with Autodiscovery
Updated: Tuesday, 23 March 2021
⇅ Recovering Deleted Emails and Items in Microsoft Office
Updated: Tuesday, 23 March 2021