Using Call Parking on the Cloud Phone System with Polycom Handsets
Introduction
The Call Parking feature allows users to place an active call on hold and retrieve it from any phone in the office, functioning similarly to a shared line key. This is particularly useful in busy office environments where calls need to be transferred seamlessly between different extensions.
Before using this feature, customers must request activation from our support department. The Park button will only appear once this feature has been enabled.
For an alternative call-handling method, consider using an Auto Attendant to queue calls. This approach ensures callers remain on hold with a designated script while waiting for an available agent, reducing the need for receptionists to manually answer and place calls on hold.
How to Park a Call
Once the feature has been enabled, follow these steps to park a call:
During an active call, press the More button on your Polycom handset to reveal additional options.
Select Park.
Enter a parking number (any number up to four digits).
Press Park again to complete the process. The call is now parked and can be retrieved from any phone in the office by dialing the assigned parking number.
Alternative Call Handling Strategy
Instead of using Call Parking, businesses may benefit from implementing an Auto Attendant with Call Queuing. This solution allows calls to be placed in a queue, ensuring they are answered in an orderly fashion without the pressure of immediate pick-up. Callers will remain on hold listening to an on-hold message or music until an agent becomes available. This method prevents unnecessary hold requests and improves call management efficiency.
Contact Us for More Call Handling Strategies
To explore more ways to manage inbound calls effectively on the WebVault Managed Phone System or to discuss upgrading to an advanced 3CX Enterprise Phone System, please contact our support team. We can tailor solutions to enhance your business communication workflow.