Adding the Queues App to Microsoft Teams for Call Management

Overview

The "Queues" app in Microsoft Teams enhances call management by allowing users to handle call queues and auto attendants directly within their Teams client. This feature is essential for businesses that rely on efficient call distribution. Webvault customers using Microsoft Teams with Direct Routing can follow this guide to add the "Queues" app to their Teams client.

Prerequisites

To use the "Queues" app, users must have:

• A license which allows access to Microsoft Teams (e.g., Microsoft 365 Business Basic or above)
• A Microsoft Teams Premium license

After assigning the required licenses, it will take up to 48 hours for the "Queues" app to appear in Microsoft Teams.

Steps to Add the "Queues" App

1. Open Microsoft Teams
   Launch the Microsoft Teams desktop application on your computer.
2. Access More Apps
   Click on the "More apps" icon (represented by three dots) in the left-hand sidebar.
3. Search for the "Queues" App
   Use the search bar to type "Queues" and locate the app.
4. Install the App
   Click on the "Queues" app from the search results and select "Add" to install it in your Teams environment.
5. Pin for Easy Access
   For quick access, right-click on the "Queues" app icon and select "Pin" to add it to your sidebar.

Additional Resources

For a comprehensive guide on using the "Queues" app, including how to manage call queues and auto attendants, refer to Microsoft’s official documentation:

• Manage Queues App in Microsoft Teams
• Use the Queues App for Microsoft Teams