How to Set Up a IMAP Email Account in Windows Mail

Setting up your WebVault IMAP email account in the Windows Mail application on Windows 10 or Windows 11 is a straightforward process. Follow the steps below to get started.

Step 1: Open the Mail App

• Click on the Start menu, type "Mail" into the search bar, and select the Mail app from the results.

Step 2: Add a New Account

• If this is your first time using the Mail app, you'll see a Welcome page. Click on Add account.

• If you've used the Mail app before, click on the Settings icon (gear symbol) at the bottom of the left navigation pane, then select Manage Accounts and click on Add account.

Step 3: Choose Account Type

• In the Add an account dialog box, scroll down and select Advanced setup.

• Then, choose Internet email.

Step 4: Enter Account Information

Fill in the following details:

• Email address: Your full WebVault email address (e.g., yourname@yourdomain.com).

• User name: Eg. mydomain.joebloggs
  

• Password: Your email password.

• Account name: A descriptive name for the account (e.g., "My Business Email").

• Send your messages using this name: The name you want recipients to see when they receive your emails.

• Incoming email server: email.webvault.com.au or email.mailsolutions.com.au (for white-label partners).

• Account type: Select IMAP4.

• Outgoing (SMTP) email server: email.webvault.com.au or email.mailsolutions.com.au (for white-label partners).

Step 5: Configure Additional Settings

Ensure the following settings are configured correctly:

Incoming Mail Server Settings:

• Port: 143 (No Encryption or TLS Encryption)

• Port: 993 (If Using SSL Encryption)

Outgoing Mail Server Settings:

• Port: 587 (With TLS Encryption)

• Port: 465 (With SSL Encryption)

Step 6: Enable Security and Authentication Settings

• Check "Outgoing server requires authentication".

• Check "Use the same user name and password for sending email".

• Check "Require SSL for incoming email" if using port 993.

• Check "Require SSL for outgoing email" if using port 465.

Step 7: Complete Setup

• Click Sign in, then Done.

Your WebVault email account should now be configured in the Windows Mail app. If you encounter any issues, verify that your email server settings are correct and ensure that your internet connection is stable.

For further assistance, refer to the Quick Guide for Email Settings in the WebVault Knowlege Base.