Managing 3CX Call Queue Logins & Logouts

This article outlines how users and queue supervisors can manage which users are logged into or out of a 3CX call queue from the 3CX web application.

☎️ Logging In/Out from a Phone Handset

Users with a physical phone handset can also log in or out of all their assigned queues directly from a physical desk phone:

• Dial *62 → Logs into all queues that the user is assigned to.

• Dial *63 → Logs out of all queues that the user is assigned to.

After dialling, you should hear an audio confirmation such as:

• “You are logged into the queue”

• “You are logged out of the queue”

This provides a quick and easy way for users to manage their queue status without using the web or mobile apps.

🔹 User Self-Management via 3CX Mobile App

Users who are assigned to a queue can also log themselves in or out via the 3CX mobile app:

1. Open the 3CX mobile app (iOS or Android).

2. Tap the menu icon (usually top-left) to access the main navigation.

3. In the top-right corner, tap the queue status icon.

4. From here, users can toggle their status for each queue they are assigned to.

⚠️ If a user does not see the queue or cannot toggle their status, they may not be assigned to that queue. Contact a 3CX administrator for assistance.

🛡️ Prerequisite: Supervisor Permissions (Managing Queue Logins as a Supervisor)

Before you can manage queue members, you must be a supervisor of the queue. A 3CX administrator needs to assign this permission by.  Even a 3CX Administrator user must be assigned as a queue supervisor before they can view & manage logins.

1. Navigating to Admin → Call Handling.

2. Selecting the relevant Queue and clicking Edit.

3. Going to the Notifications tab.

4. Clicking the Add button to assign a Supervisor to the queue.

Once assigned, you’ll have access to manage logins/logouts of users within that queue.

🔁 Logging In/Out Queue Users (as Supervisor)

1. Open the 3CX App (Web Interface).

2. From the main menu, select Panel on the left-hand side.

3. In the top-right corner, click the dropdown that will list all the names of the available queues.

4. From the list, select the queue you supervise.

5. A list of users assigned to that queue will appear.

6. Click the "Logged In" or "Logged Out" hyperlink next to a user’s name to toggle their queue status.
   
   

ℹ️ Notes & Troubleshooting

• ✅ Users must have a valid phone assigned and online, or be logged into a 3CX App (e.g. mobile or web app) to receive queue calls.

• ❌ If a user does not appear in the queue user list, they are not currently assigned to that queue. Please contact a 3CX Administrator to have them added.